Privacy Policy

Nutrivana Counselling Privacy Policy

Privacy Policy

 

Effective Date: September 5, 2025

 

Nutrivana Counselling (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with Ontario’s Personal Health Information Protection Act (PHIPA).

 

1. Information We Collect

We may collect the following types of information when you book or participate in our services:

  • Personal details (name, contact information, date of birth).
  • Health history, lifestyle information, dietary preferences, and session notes.
  • Payment or billing information (if applicable).
  • Communication records (emails, forms, or messages submitted through our website).

 

We do not sell or share client information for marketing purposes.

2. How We Use Your Information

Your information is used to:

  • Provide nutrition counselling and create personalized plans.
  • Schedule and manage appointments.
  • Process payments and maintain billing records.
  • Communicate with you regarding your services.
  • Meet legal, professional, or regulatory requirements.

 

3. Consent

By submitting forms, booking services, or participating in sessions, you consent to the collection and use of your personal information as described in this policy.

  • You may withdraw consent at any time by contacting us. Please note that withdrawing consent may mean we are unable to continue providing services.

 

4. Your Rights

have the right to:

  • Access and review your personal records.
  • Request corrections to your information if inaccurate or incomplete.
  • Withdraw consent for the collection or use of your information.

 

Requests must be made in writing. For your protection, we may require proof of identity before granting access or making changes.

 

5. Storage and Security

  • Information is stored electronically using encrypted and password-protected systems.
  • Physical records (if any) are stored securely with restricted access.
  • Records are retained for the period required by Ontario law (typically at least 10 years from the date of the last client interaction, or longer if required). After this period, records are securely destroyed.

 

6. Disclosure of Information

We will not disclose your information without your consent, except in situations where disclosure is:

  • Required by law.
  • Necessary to protect your safety or the safety of others.

 

If third-party platforms are used for scheduling, telehealth sessions, or payment processing (e.g., Zoom, Stripe, booking platforms), we ensure they meet industry standards for privacy and security.

 

7. Breach Notification

In the unlikely event of a privacy breach, you will be notified as soon as reasonably possible, in accordance with PHIPA, along with steps taken to reduce any risks and protect your information.

 

8. Contact

If you have questions, concerns, or requests regarding your privacy, please contact:

Ivana Holetic

Email: contact@nutrivanacounselling.com