Nutrivana Counselling Cancellation & Rescheduling Policy


Cancellation & Rescheduling Policy

 

Effective Date: September 5, 2025

Applies to: All individual sessions, bundles, and packages

Time Zone: All appointments are scheduled in Eastern Time (Toronto, ET)

1. Standard Notice

Clients are asked to provide at least 24 hours’ notice to cancel or reschedule an appointment. This ensures your spot can be offered to someone else and helps keep scheduling fair for all clients.

2. Late Cancellations & No-Shows

  • Late cancellations (less than 24 hours’ notice): The full session fee will be charged.
  • No-shows (missed appointments without notice): The full session fee will be charged.
  • Bundles & packages: A missed or late-cancelled session will be deducted from the package.

One-time courtesy: In the case of a genuine emergency, a late fee may be waived at the discretion of the practitioner.

3. Emergencies & Illness

I understand that unexpected events can happen. Genuine emergencies or sudden illness will be considered on a case-by-case basis. Please contact me as soon as possible if this applies.

4. Late Arrivals

If you arrive late, your session will still end at the scheduled time to respect the next client. Full fees apply for shortened sessions.

5. How to Cancel or Reschedule

You can cancel or reschedule in the following ways:

  • By emailing contact@nutrivanacounselling.com
  • By using the cancellation/reschedule link in your confirmation email (if applicable)

A cancellation is confirmed once you receive a reply email or system confirmation.

6. Payments & Refunds

  • Fees for late cancellations and no-shows are non-refundable.
  • Timely cancellations (24+ hours in advance) will be refunded to the original payment method.

7. Repeated Cancellations

Frequent last-minute cancellations or no-shows may result in:

  • Temporary suspension of booking privileges, or
  • Requirement of pre-payment for future sessions.

 

 

This policy is designed to protect both your time and mine, and to ensure that all clients have fair access to available appointments.